VIP Freelancer and its partner companies care about protecting your personal information. Please read this Privacy Policy carefully to see how VIP Freelancer., located at Mumbai, India (“VIP Freelancer,” “we”), handles your personal information. This Policy explains how VIP Freelancer manages the personal information of users and visitors to our Site (“users”), as well as the privacy practices for affiliates, influencers, and other partners.
By using www.vipfreelancer.com, the VIP Freelancer mobile app, or any related sites, apps, services, or goods, or by signing up for a VIP Freelancer account or any of our programs, you agree that you have read and understood this Policy. This Policy may change over time. We will post any changes on this Site and, if required by law, let you know about significant changes. Changes to this Policy will be effective from the date stated as "Last Updated." We suggest checking this Policy regularly for any updates.
Information We Collect
We primarily collect information directly from you when you register on the Site, use it, fill out forms, or join our programs. We also gather details from your communications with vipfreelancer, your posts on our blogs or forums, and your interactions with other vipfreelancer users. Additionally, we automatically collect information as you access, browse, view, or use the Site, and we receive information from third-party vendors or other available sources.
Our Legal Basis for Using Your Personal Information
Where required by applicable laws, all processing of your personal information will be justified by a "lawful ground" for processing as detailed below.
How Do We Use the Information Collected?
We use personal information to provide you with quality service and security, operate the Site, fulfill our obligations to you, and develop, improve, and personalize our services. This includes ensuring marketplace integrity and security, preventing fraud, contacting you, sending direct marketing communications, promoting and advertising the Site and our services, and complying with lawful requests by public authorities and applicable laws and regulations.
How Long Do We Keep Personal Information?
We retain personal information only for as long as necessary to fulfill the purpose for which it was collected. However, in some instances, we may retain personal information for longer periods.
Children
This Site is intended for users who are at least 18 years old and legally able to form a binding contract. Minors aged 13 to 17 may use the Site only through an account owned by a parent or legal guardian with appropriate permission. Children under 13 are not permitted to use the Site or vipfreelancer services, and we do not knowingly collect personal information from them.
Sharing Personal Information with Third Parties
We share personal information with third parties to operate the Site, provide our services, comply with legal obligations, and prevent fraud and illegal activities.
Where We Process Personal Information
Some personal information you provide may be stored or processed by third-party suppliers and data processors in jurisdictions such as the United States and Israel.
Cookies
We use cookies and similar technologies (e.g., web beacons, pixels, tags, scripts) to enhance and personalize your experience, provide our services, analyze website performance, and for marketing purposes.
Do Not Track (DNT)
Our Site does not respond to Do Not Track (DNT) signals.
External Links
The Site contains links to third-party sites. Data you provide to those sites and their use of that data are not under vipfreelancer's control and are not subject to this Policy.
Security
We implement technical and organizational measures to secure the Site and your personal information, preventing unauthorized access, loss, misuse, alteration, destruction, or damage using industry-standard technologies and procedures.
Specific Provisions for EU, EEA, and UK Users
If you are an EU, EEA, or UK user, you are entitled to receive further information on our processing and your rights as a data subject, as detailed below.
Specific Provisions for US Residents
If you are a US resident, you may be entitled to specific privacy rights depending on your state of residence and subject to certain exceptions, as detailed below.
Updating Personal Information
We take steps to ensure the accuracy and currency of the personal information we collect. You can update your information through your account profile settings. If you believe your information is incorrect or inaccurate, please inform us immediately.
Contact Us
You can exercise your rights over your personal information by opening a Customer Relations ticket or contacting us at privacy@vipfreelancer.com. For vipfreelancer Workspace users, please contact us at workspace-support@vipfreelancer.com. More details about your applicable rights are in the detailed version of the Policy.
When you register on our Site, use it, complete forms, participate in skills tests or surveys, sign up for events or newsletters, use the Site as a collaborator, or register for our affiliate or influencer programs, we collect personal information from you. This information includes a valid email address, login details, name, username, profile details (such as picture, education, profession, and expertise), physical address or billing information, telephone number, and other contact details. We also gather your date of birth, transactional information, payment information (e.g., payment method and credit card number), taxpayer information and forms (e.g., W-9 Forms and DAC-7 Forms), details about other linked social networks, and information about your listed gigs, orders, purchases, transactions, ratings, and reviews. Additionally, we collect user-generated content and files uploaded by you to the Site. We may also require identification information (such as copies of your government-issued ID, passport, or driving license) and biometric information derived from photos and identification documents for verification purposes, as detailed in our Help Center under “Verifying Your Identity.” Business sellers may need to provide additional verification information (learn more under "Account Verification"). Furthermore, we collect and process information about your communications with us, your posts on our blogs or forums, and your interactions with other users on our platform.
We automatically collect information when you access, browse, view, or use the Site. This includes details about your transactions and communications with other users, your searches, the pages you visited, and your actions on the Site such as clicks and scrolling. We also collect usage-related information, including geo-location data, IP address, device and connection information, operating system, session duration, language, currency and keyboard settings, browser information, web-log information, and the URLs of web pages you viewed or engaged with before or after using the Site. Additionally, we collect and process information related to cookies and similar technologies, as described below.
To enhance your online experience, we have implemented impression reporting. While you view our ads, we gather user Global Unique Identifier, HTTP request data (such as user agent, IP address, host, URL, and country/continent of the request), browser information, and device/operating system details.
We receive information from third-party vendors and other commercially and publicly available sources. These third parties provide data to supplement the information we collect about you, in accordance with applicable laws. For example, we receive fraud and security warnings from service providers to support our fraud prevention and risk assessment efforts. We also receive information about you, such as details about your organization and job title, from enrichment service providers to personalize your experience and offer services that may interest you. Additionally, we get data from advertising and marketing partners to manage and measure our campaigns.
If you link, connect, or log in to your account with a third-party service (e.g., Google, Facebook, LinkedIn), we receive certain information from that service, such as your email address, name, and profile picture, subject to your privacy settings on that service.
If any third party submits a report or complaint about you or your activity on our platform, we may receive information related to that report or complaint and will review and address it.
If you invite contacts from your Google Workspace directory, we will view contact details, subject to your Google Workspace permissions. We use this data to enable you to invite contacts to your account and utilize aggregated anonymized information for internal purposes.
When you integrate third-party information or tools with your account, we receive information about you according to your permissions with those third parties.
Additionally, if you are invited to join our platform by another user (e.g., through collaboration tools or referral programs), we receive limited information such as your email address or other contact details. We will use this information for its intended purpose and in accordance with this Policy.
We combine your personal information with information we collect automatically or obtain from other sources and use it for the purposes detailed in this Policy.
Where applicable laws require, the processing of your personal information will be based on a "lawful ground" for processing. In most cases, processing will be justified on the following legal bases:
We will use your personal information for the following purposes:
To Provide Quality Service and Security: We use your personal information to operate the Site, fulfill our obligations to you, and develop, improve, and personalize our services. For example, we use personal information to verify your identity, establish and set up your account, reset passwords, log your activity, enable communications with other members, provide customer support, and contact you periodically. This information helps us understand and analyze our performance and your preferences, allowing us to customize our service and enhance your experience (e.g., by making Gig suggestions and ranking search results).
To Ensure Marketplace Integrity: We use personal information to monitor, track, and prevent illegal, fraudulent, and inappropriate activities, maintain content integrity, conduct security investigations and risk assessments, verify information provided by you, investigate user reports and complaints, enforce our Terms of Service, and comply with applicable laws. We conduct behavioral analytics to achieve these objectives. In limited cases, if we detect activities that pose a risk to the vipfreelancer marketplace, other users, our community, or third parties, automated processes may restrict your use of vipfreelancer. To challenge such decisions, contact us at privacy@vipfreelancer.com.
To Contact You: We will contact you as requested by you, as approved by you, or as permitted by this Policy.
To Promote and Advertise: We use your information to send direct marketing messages, show information that may interest you, and organize referral programs, contests, or promotional activities.
To Maintain Business Records and Comply with Legal Obligations: We keep appropriate business records, comply with lawful requests by public authorities, and adhere to applicable laws and regulations.
We will ask for your consent before using your information for purposes other than those set out in this Policy.
We use your personal information to send direct marketing communications about our products, services, or promotions that may interest you, through email, post, SMS, telephone, or targeted online advertisements.
Our processing of your personal information for marketing is based on our legitimate interest, your consent, or other legal bases permitted by applicable laws. You can opt-out of direct marketing at any time by following the opt-out link in each communication or by emailing optout@vipfreelancer.com.
We strive to limit direct marketing to a reasonable and proportionate level, sending communications that we believe may be relevant to you based on the information we have.
This Site is protected by reCAPTCHA, and Google's Privacy Policy and Terms of Service apply to data collected by reCAPTCHA. This is necessary to prevent fraud and misuse of the Site by automated machines. For more information, please see Google's privacy policy.
We generally retain personal information only for as long as necessary to fulfill the purposes for which it was collected. However, in some circumstances, we will retain your personal information for longer periods. We will retain personal information for the following purposes:
Operational Necessity: As long as it is necessary and relevant for our operations, ensuring we have an accurate record of your dealings with us in case of any complaints or challenges.
Closed Accounts: In relation to personal information from closed accounts, to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with investigations, enforce our Site terms, and take other actions as permitted by law.
Legal Compliance: To comply with statutory or other obligations to which vipfreelancer is subject.
Preservation of Evidence: If and to the extent necessary, to preserve evidence within the statutes of limitation.
This Site is available to users who are at least 18 years old and of legal age to form a binding contract. Minors between 13 and 17 years old may only use the Site through an account owned by a parent or legal guardian with their appropriate permission. Children under 13 are not permitted to use the Site or vipfreelancer services. We do not knowingly collect personal information from children under 13. Parents and guardians should always supervise their children's activities. If we discover that we have collected personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@vipfreelancer.com.
We share your personal information with third parties as detailed below:
With Other Users and Site Visitors: When you register, your username, country, and additional information about your activity become public and visible to all Site users. This includes photos you upload, your published portfolio, Gig information, ratings and reviews, and other details you may add to your profile. You may also participate and post content publicly in forums, blogs, and similar features. Certain information, such as your username, profile, and uploaded content, will be publicly displayed when using these features. If you are verified as a business seller, certain EU buyers may see required information, including your name, address, email, phone number, business registration number, and self-certification of compliance with vipfreelancer's policies and EU rules. Your information will also be shared with other users when you message or communicate with them. When you publish or share your data with other vipfreelancer users, you do so at your own risk. If you choose to share personal information with other users, including Sellers providing services via vipfreelancer, it is shared as separate controllers. While our Terms of Service require Sellers to keep shared information confidential, vipfreelancer cannot ensure that all users will comply, and it is your responsibility to ensure other users meet your standards.
With Users You Interact With: We share personal information to facilitate interactions between users. For example, if you are a Buyer, we may share certain information about you (such as it being your first purchase on vipfreelancer) with the Seller to ensure the services you receive fit your needs. This sharing is limited and intended to improve the services provided by the Seller and your user experience.
With Service Providers: We share personal information with service providers that help us operate the Site, manage your account, and provide ancillary services. These include hosting services, billing and payment processors, fraud detection and prevention services, CRM systems, forum hosting, community management services, data and cybersecurity services, web analytics, translation tools, IT SaaS services, session recording, communication systems, mailing systems, data optimization and marketing services, data enrichment services, legal and financial advisors, and technical consultants. Consistent with legal requirements, we require third parties to safeguard personal information and process it according to our instructions.
When You Submit a Report or Complaint: We may share personal information about you when you submit reports or complaints about other users to allow them to protect their rights or as required by law.
For Legal Reasons: We share personal information with law enforcement agencies, public authorities, or other parties to respond to a subpoena, court order, or judicial process, or to regulatory authorities if required by law. We may also disclose information to investigate actual or suspected fraud or violations of law, breaches of security, or this Policy, to respond to claims against us, and to protect the rights, property, or personal safety of vipfreelancer, our customers, or the public.
For Payments and Fraud Detection: We share personal information with payment processors, fraud detection agencies, and similar third parties to facilitate payments, secure the Site, and protect it against fraud, unauthorized transactions, claims, or other liabilities.
With Social Media Partners: Our Site includes social media features, including single sign-on features. We share limited personal information with social media platforms and marketing partners, such as Facebook and Google, to promote our services or the vipfreelancer marketplace. These features and third-party services collect certain information about you and may set cookies to enable their functionality, governed by their policies.
With Our Corporate Affiliates: We share personal information with vipfreelancer’s corporate affiliates for business and operational purposes, including operating our and our affiliates’ business, providing supplemental services, preventing fraud, maintaining secure services, promoting our and our affiliates’ services, and other purposes listed herein.
In the Context of a Corporate Transaction: Personal information will be disclosed if we undergo a business transition such as a merger, sale, transfer of assets, acquisition, bankruptcy, or similar event. If we sell any business or assets, we will disclose your data to the prospective buyer. If we or substantially all of our assets are acquired by a third party, information held about our users will be one of the transferred assets.
Some of the personal information you provide to us will be stored or processed on our behalf by third-party suppliers and data processors in other jurisdictions, such as the United States and Israel, where the laws may differ from those in your country. Additionally, there are transfers of personal information from the European Economic Area (EEA) to countries outside the EEA that may not provide an adequate level of data protection from a European perspective, such as the United States. For these data transfers, we provide appropriate safeguards, particularly by entering into European Union (EU) standard contractual clauses (as amended from time to time) or equivalent data transfer safeguards. We will take all reasonable steps to ensure that your personal information is treated securely and in accordance with this Policy.
We use cookies and similar technologies (such as web beacons, pixels, tags, and scripts) to enhance and personalize your experience, provide our services, analyze website performance, and for marketing purposes. When the use of cookies on our Site involves processing your personal information, this Policy applies. The types of cookies used by us and our partners in connection with the Site and our services can be classified into three categories: "essential cookies," "analytics cookies," and "marketing cookies."
To learn more about how we and our third-party service providers use cookies and your control over them, please see our Cookie Policy.
Do Not Track (DNT) is a privacy preference that users can set in some web browsers to opt out of tracking by websites and online services. We do not honor browser requests not to be tracked online (known as "Do Not Track"), but our Cookie Policy explains how you can opt out of receiving cookies.
Please note that the Site contains links to third-party sites. If you navigate to a third-party site from the Site, any data you provide to that site and any use of that data by the third party are not under vipfreelancer's control and are not subject to this Policy. You should consult the privacy policies of each site you visit. This Policy applies solely to personal information collected by our Site. If you upload content, including personal information, to a social network and tag the Site, your submission will be subject to that social network's terms of use and privacy policy, even if you post on an official vipfreelancer page on the social network. We do not control these terms of use and privacy policies and have not reviewed their adequacy. Therefore, you should review them before submitting any personal information.
We implement both technical and organizational measures to ensure the security of the Site, our services, and your personal information. These measures are designed to prevent unauthorized access, loss, misuse, alteration, destruction, or damage using industry-standard technologies and internal procedures. For example, we maintain PCI DSS (Payment Card Industry Data Security Standards) certification for credit card payments as required. We also ensure that any third parties processing your personal information adhere to similar confidentiality and data protection standards.
However, data transmission over the internet is not completely secure. While we strive to protect your personal information, we cannot guarantee the security of data transmitted to the Site. Once we receive your data, we use strict procedures and security features to prevent unauthorized access.
Users who register on the Site are responsible for keeping their password confidential and not disclosing it to any third party.
For more information about our data security practices, please contact us.
This section of the Policy applies if you are located in the EU, the European Economic Area (EEA), or the UK.
The Controller, as defined under the EU and UK General Data Protection Regulation (GDPR), responsible for processing personal data described in this Privacy Policy is: vipfreelancer International Ltd., 8 Kaplan St., Tel Aviv, Israel.
Under applicable EU regulations, you have the following rights regarding your personal information:
You also have the right to object to the processing of your personal data in certain situations and to withdraw consent where applicable, especially for direct marketing purposes. If you object to processing for direct marketing, we will cease such processing.
To exercise your rights, please contact us as detailed in the "Contact Us" section.
Additionally, you have the right to lodge a complaint with a data protection supervisory authority. Note that the rights of access and erasure are not absolute and may be restricted by the rights of others under local laws.
We may request additional data to verify your identity and for security reasons before processing your request. We reserve the right to charge a fee where permitted by law. We may decline requests that compromise the privacy of others, are overly burdensome, or require actions not permissible under applicable laws. As allowed by law, we may retain certain personal information for record-keeping, accounting, and fraud prevention purposes.
This section of the Policy applies to you if you are a resident of the US, and it may vary depending on your location and specific exceptions.
In the past twelve (12) months, we have collected the following categories of personal information from users:
Information You Provide:
Information We Collect When You Use vipfreelancer:
Information from Third Parties:
Inferences: Data used to create a profile about you based on the information collected.
We use this personal information for business purposes as outlined in the "How Do We Use the Information Collected?" section.
We may disclose these categories of personal information to third parties for business purposes as described in the "Sharing Personal Information with Third Parties" section. In the past twelve (12) months, we have disclosed all the categories of personal information listed above for these purposes.
Although we do not sell or share your personal information for monetary compensation, we may share it with marketing partners to tailor and personalize vipfreelancer’s offers and ads. This could be considered "selling" or "sharing" under certain US state privacy laws. You can opt out of such targeted advertising by visiting our "Do Not Sell or Share My Personal Information" page. Note that you may still see generalized vipfreelancer ads even after opting out.
You have the following rights regarding your personal information:
To make a request, please open a Customer Relations ticket. If you don’t have an active vipfreelancer account, contact us at privacy@vipfreelancer.com.
For vipfreelancer Workspace users, contact us at workspace-support@vipfreelancer.com.
We will verify your request using account information and may require government identification.
We take measures to ensure the personal information we collect is accurate and current. You can update your information through your account profile settings. If you believe any of your information is incorrect or outdated, please notify us immediately. We will investigate and correct any inaccuracies as quickly as possible, or provide you with options to update or delete the information, unless it must be retained for legitimate business or legal reasons. When updating your personal information, we may ask you to verify your identity. If you encounter issues with deleting your information, contact vipfreelancer's Customer Support, and we will make reasonable efforts to address the issue in accordance with applicable privacy laws.
To review and modify your personal information, log into the Site and visit your account profile page.
Please note that if you delete your User Generated Content (“UGC”), as defined in the vipfreelancer Terms of Service, copies of your UGC may still appear in cached and archived pages or may have been copied or stored by other users. Proper access and use of information, including UGC, is governed by our Terms of Service.
To exercise any of your rights regarding your personal information, please submit a Customer Relations ticket with all relevant details so we can handle your request appropriately. We will process requests in accordance with local laws and our policies. You may also reach out to us via email at privacy@vipfreelancer.com or by postal mail at: